With regards to your concerns about the cost of the new design of the website being excessive, I'm afraid that I cannot agree with your opinion. Thanks for letting me know that you can't attend the meeting on Friday afternoon. When working in an office in a company, you will normally have to write emails or letters to customers, work colleagues or suppliers. If you have any questions about the event, please do not hesitate to contact me by email (on sjenkins@reeftech.com) or by mobile/cell (on 07867 7433123). In answer to your email about the current situation with the Skipton Airport Project, please find the answers to your questions below: We successfully completed stage 2 on Monday and currently we're preparing to start stage 3. You’ll find hundreds of videos in the “Business” section of FluentU’s English library—and we’re adding new ones all the time. This is a quick, free online Business English test. How to Watch “The Office” and Learn Useful Business English Phrases, A salutation (a word or phrase like “Gentlemen,” “Dear Sir,” “Dear Madam” or “To Whom it May Concern” that is used to begin a letter), “Dear Sir or Madam” (if you don’t know the name of the person reading the email), “I look forward to hearing from you.” (formal), “Looking forward to hearing from you.” (less formal), “Do not hesitate to contact me if you need any assistance.” (formal), “Let me know if you need anything else.” (informal), “We hope you are happy/satisfied with this.”, “Let me/us know if you need anything else.”, “This is to let you know that I’ve had to put off/postpone…”, “I’m afraid I can’t make/manage Wednesday. You don’t have to even imagine that. When you are in charge of hiring, you will need to inform job applicants … I hope you are fine and had a good holiday? I just have a few questions about the Skipton Airport Project. We hate SPAM and promise to keep your email address safe, Sign up for our weekly blog newsletter for a chance to win a free FluentU Plus subscription (value $240), Get regular language learning tips, resources and updates, starting with the "Complete Guide to Foreign Language Immersion" e-book. Lists of vocabulary, useful phrases and terms used in all areas of business, guidelines for letter-writing and presentations, business conversation topics, exercises, idioms and … That is why I propose we undertake a sales training course to teach essential sales skills to the customer services staff in the call centre. Laura Spencer. As you asked, I've been using your new software application for adding customer information for the past couple of days. Be specific about what it is you want. attachment, read receipt, disclaimer, etc. Your subject line is like a headline in a newspaper. If you would like to attend, please confirm your attendance by replying to this email by the 18 March 2017. Kara Blackburn, a lecturer at MIT Sloan School of Management, said this about email writing: “Start by asking yourself what you want the person to do as a result of this email.”. I've nearly finished it and I think it sounds ok. Don't worry, we're looking into it and we expect that it will be resolved by the end of the month. Thank you for bringing this matter to my attention. 92% of people in a 2013 study thought email was a valuable tool for working with others. If we don't train the staff how to sell, the chances of meeting the sales targets for the call centre are extremely low. The following phrases can help you get started: How can you ask someone to give you information? Who wouldn’t want to hear that? First, can you give me an update on where you are on the project? can take anywhere. We haven't had any problems with the machinery but there are still some minor issues with the delivery system. What makes you want to open an email? To help you know what you have to write when you have to send a business email (or even letter), below you'll find examples of 17 different types of business emails. It was a pleasure to meet with you and your staff. So, why write about a bunch of topics in one email? The event will be held at the Randalls Conference Centre in Leeds between 3pm and 8pm on the 12 April 2017. Don’t worry if you aren’t. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. If you want them to reply to you, you can write: If you want them to contact you if they need more information, you can write: Just like your salutation, your closing will depend on how well you know the reader. Once you have done this, we will re-issue you with a new card as quickly as we can. She has experience of writing these types of reports. Do not hesitate to contact me if you need any assistance. This is like the formal email of request (you use it when you write to somebody to ask them for something and they are not expecting the email), but this is used when writing to a work colleague or somebody you have a good relationship with. Including the following sentences in your email helps do this: In this situation, you’re probably going to be sending some type of attachment to provide information. 7. We will be more than happy to consider you for any web development or redesign projects we have in the future. This is among the benefits of computers that we enjoyed today. The meeting will take place next Thursday at 2pm in meeting room 3 in the Corley Building in Leeds. In addition, have you thought about making some of the input fields automatically complete information? The more specific you are, the better. To readers, too many exclamation points will seem like yelling. A couple of times I couldn't see what I had written. Use sentence length, punctuation and polite language to create the right tone. As a result, you will not be able to use the credit card. I know that you are very good at creating slides on PowerPoint (your slides always look very professional). Would you use “Hey” in the salutation of a formal email? The same is true for words written in all caps. Contact me if you want to go over what I've suggested. We can then monitor their performance when they return to see if the course has lead to a significant improvement in their sales conversion. If you require any further assistance, please do not hesitate to contact me on my mobile, 07340 7602133. I'm afraid that I can't make tomorrow's meeting. Below, you’ll find a guide that includes some specific language you can put in emails. With reference to your last email regarding the current situation with the Skipton Airport Project, I can confirm the following: We successfully completed stage 2 on Monday and at present we are preparing to start stage 3. You may also see internship email examples & samples. I can confirm that Peter has been on sick leave for the whole of this week. I was wondering if you could do me a favour. We may have lost the data for 1,000 customers or 500,000. If you want to discuss this matter further, don't hesitate to contact me on my mobile, 676 005 451. And due to the fact that you did not notify us until after 15 working days of the delivery, the Customer Service Department followed procedure. Every spoken word is subtitled, complete with an in-context definition, image and multiple example sentences. Maybe the name of the person sending it. Keep your emails polite and formal. After conducting an extensive investigation into the issue, through monitoring incoming customer calls into the call centre and performing interviews with staff, I have created a report (a copy of which is attached at the bottom of the email). It’s got a huge collection of authentic English videos that people in the English-speaking world actually watch on the regular. That includes all materials, food and drinks, and room hire. Taking into consideration both the size of the website and the work involved in redesigning and updating the website, in my opinion, $600,000 is a very good price. You would use this formal type of email when you want to strongly (but politely) disagree about something that a person has said to you by email. Your recipient must be able to grasp the gist of your email through this line. A good opening sentence tells the reader what the email is about. They don't understand how to persuade/convince people to buy or identify what products or services would be of most use or interest to the person they are speaking to. We would be very grateful if you could provide us with a quote for this extension. May I suggest that you look at these first and if you have any suggestions of how the cost can be reduced further, I would be pleased to hear them. It would have been an excellent opportunity to have all the relevant areas together to see how we can quickly deal with this problem and limit the consequences. How about Friday instead?”, “You’ll be happy/delighted to hear that…”, “I am interested in receiving/finding out…”, “Can you send ___ to me by Friday, please?”. In this practical English writing lesson, you will learn some of the most common email phrases you can use to sound professional. Please accept my apologises for not receiving a copy of the updated project report earlier. Allow me to apologise for any inconvenience this may cause. Calm down. Well, you might have to send attachments. And what is actually included in the support? It’s a great resource for looking up specific subjects like email writing and learning how native English speakers talk about them. Here are some opening sentence phrases you can use: Depending on your relationship with the reader, you can get a bit more creative. Sorry for asking you to do this, but I wouldn't ask you if it wasn't important. With reference to the upcoming review meeting on Thursday the 13 November, I am afraid that due to personal reasons, I will not be able to attend. Common closings include: You may have received emails with closings like these: These closings help create a closer relationship when you already know your reader. Not only was the delivery four days later than agreed, but when we tried to use the components, we found that 40% of them were damaged and basically useless. I do hope that this situation has not damaged your confidence in working with us. I have already spoken to the Production Director here and he will confirm tomorrow when we can send the replacement components to you. Then show them the infographic discussing basic rules of email writing etiquette, see what you have already mentioned. No matter what we have done to improve sales rate (increasing commissions per sale, punishing staff who don't try to promote etc...), they have not increased. Definitely not. As is normal, I spoke to your Customer Service Manager, Peter Taylor on this matter. Not only do they have one of the best reputations in the industry (they are used by Barclays, HSBC, ING etc...) but one of my ex-colleagues used them in the customer services department which she runs and said sales conversions more than doubled as a result. Here are useful phrases you can use to make your request: Note that the word “please” can keep your request from sounding like an order. Further to your last email regarding the proposed changes to the design of the company's website. Do you have trouble with English during business video calls? 1. First of all, let me apologise for the late delivery. If it does, we can talk about enrolling the rest of the customer service assistants in the call centre on to the course. I appreciate that it's very late to tell you that I can't help you and I can only apologise for that. It shows that it's not that the staff don't want to sell and promote the products or services, but that they don't know how to do it. Business emails are like letters. All Rights Reserved. You yourself agreed that the current design of our company's website looks old and the website is difficult to use. Instead, you would start with “Dear” and the name of the person you’re writing to. Would you mind having a look at them? I just need you to have a look at them and suggest how I can make them look more professional. In this section, follow our series of lessons for pre-intermediate (CEFR level A2) or intermediate (CEFR level B1) learners and improve your email writing skills in English. It will tell you which Cambridge English exam may be best for you. Information, action, help; Write two emails: the first asking for information; the second asking for action. We have a number of questions which we hope you could answer. The damaged components are severely impacting our production at the moment. I'd also appreciate if you could explain what the current issues with the delivery system are? Download: In particular, we would like to have confirmation if the cost of parts and labour are included in the package? If you require directions to the venue, please let me know. Let me know as soon as possible if you can attend. As was said in our last meeting, the problem with the delivery system is because of the software. I regret to inform you that due to a mistake on our computer system, your credit card account with ourselves has been cancelled. When ending an email, ask yourself what you want the reader to do. If you’re writing to reply to an inquiry (a request for information) you need to use the first sentence to let your reader know this is what you’re doing. And that's the reason why we felt that your attendance was necessary. We have decided to offer the contract to one of the other bidders. I don’t think so. Then you might have to make a promise to get back to the sender by writing: “I’ll get back to you ASAP.” (ASAP stands for “As Soon As Possible.”). As you are aware, we have been a customer of your company for over 5 years. PR Manager This includes: A salutation (a word or phrase like “Gentlemen,” “Dear Sir,” “Dear Madam” or “To Whom it May Concern” that is used to begin a letter) An opening sentence. It's no problem if you can't, but could you let me know as soon as you can? Further to our conversation yesterday about the sales training course for the members of my staff, please find below the proposal that I would like you to consider: As you are aware, all staff in the customer services department are now expected to promote our company's products and services when speaking to existing customers by phone. While what you want to inform the reader of will change from email to email, certain key phrases can help you get your message across clearly. Apply the other two U’s only when it makes sense to do so. All you have to do is tap or click on one of the words in those subtitles to get more information. If you have a more informal relationship and know each other well, you can try using phrases like these: Toward the end of the email, you may want to add: You may also want to offer to give additional information if needed: Writing to confirm arrangements? I expect an email from yourself by 5pm today at the latest, to inform me how you are going to resolve this issue. For example: Save “Hello,” “Hi” and “Hey” for when you want to create an informal tone. I'm also a part-time English teacher in sunny Spain. As I said in the invitation I sent you, in the meeting we're going to be looking at the problems we've had with the loss of customer data. Before you start writing an email, decide if you want to write a formal email or an informal one. This is me, Chris Clayton, the owner and main writer for Blair English. Is there any chance we can put the meeting back until Friday? I appreciate that money is a concern. To make matters worse, he has still not replied to an email I sent to him on Monday. Let your reader(s) know this in the opening sentence: Or you could set a more informal tone by writing: “Tuesday is good for me.” (Especially if they have already suggested Tuesday.). a work colleague) some feedback on something they have asked you to look at. FluentU takes real-world English videos—like movie trailers, instructional videos, interviews and clips—and turns them into personalized language lessons. Opening and closing Write middle paragraphs for two emails, using the beginnings + endings from the unit in Email English. You would be more than welcome to contact us again when our current contract is up for renewal. Thank the recipient. Write an email using ‘key phrases from the unit in Email English. You also need to use the right language for each part of the email. var type = 7; I would like to thank you all for the hard work you have done over the last four months.